VPSFix Privacy Policy

Effective date: 26th August 2026
Last updated: 26th August 2026

This Privacy Policy explains how VPSFix, LLC (“VPSFix,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information in connection with our website, billing systems, support services, hosting and technical services, VPSFix Mail, and related services.

By using VPSFix services, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information processed by VPSFix in connection with:

  • the VPSFix website;
  • customer registration and billing;
  • technical support;
  • hosting and server-related services;
  • VPSFix Mail;
  • customer communications;
  • security and abuse prevention;
  • other VPSFix services.

This policy does not replace the privacy policies of third-party services that customers independently use.

2. Information We Collect About Customers

We may collect information that customers provide directly to us, including:

  • name;
  • company name;
  • email address;
  • phone number;
  • billing address;
  • account details;
  • order information;
  • service selections;
  • support requests;
  • technical information provided during service delivery;
  • communications with VPSFix;
  • business or website details;
  • other information reasonably required to provide or support a service.

We may also collect account and transaction records associated with purchases and subscriptions.

3. Payment Information

Payments are processed by third-party payment providers.

VPSFix does not collect or store full payment card numbers, card security codes, or other full payment credentials.

Our billing system may receive limited payment-related information necessary to record and manage transactions, such as:

  • payment status;
  • transaction identifiers;
  • amount;
  • currency;
  • payment method type;
  • payment timestamps;
  • other non-sensitive transaction metadata supplied by the payment processor.

At present, payment processing may be provided by PayHere.

PayHere processes payment information according to its own privacy and security practices.

4. Billing and Account Management

VPSFix uses a billing and customer-management system to manage:

  • customer accounts;
  • orders;
  • subscriptions;
  • invoices;
  • payment status;
  • service provisioning;
  • service suspension and termination;
  • support and administrative records.

Information stored in the billing system may include the customer details described in this policy and service-specific configuration information.

5. Technical and Log Information

When customers access VPSFix websites, applications, or services, we may automatically collect technical information such as:

  • IP address;
  • date and time of access;
  • browser type;
  • operating system;
  • device information;
  • requested pages or application routes;
  • authentication events;
  • error logs;
  • system activity;
  • security events;
  • server and application logs.

We use this information for purposes including:

  • operating the service;
  • troubleshooting;
  • security;
  • abuse detection;
  • fraud prevention;
  • performance monitoring;
  • service reliability.

6. Cookies and Similar Technologies

VPSFix websites and applications may use cookies or similar technologies where necessary for:

  • authentication;
  • session management;
  • security;
  • customer preferences;
  • billing and account functionality;
  • basic analytics where enabled.

We do not rely on the obsolete WooCommerce or AutomateWoo systems previously used on the website.

Where optional analytics or similar technologies are used, they may be subject to separate consent requirements depending on applicable law.

7. VPSFix Mail Customer Account Data

For VPSFix Mail customers, we may process account information including:

  • customer name;
  • email address;
  • business details;
  • service plan;
  • subscription status;
  • sending limits;
  • sending domains;
  • tracking domains;
  • application login information;
  • operational account settings.

This information is used to provision, administer, secure, and support VPSFix Mail.

8. Customer Mailing-List and Campaign Data

VPSFix Mail allows customers to upload, store, manage, and use data relating to their own subscribers and recipients.

This may include:

  • email addresses;
  • names;
  • custom contact fields;
  • mailing lists;
  • tags;
  • segments;
  • suppression records;
  • campaign content;
  • campaign settings;
  • sender information;
  • campaign history;
  • bounce data;
  • complaint data;
  • unsubscribe records;
  • delivery events;
  • open events;
  • click events;
  • other campaign and subscriber activity.

For this category of data, the VPSFix Mail customer generally determines why the data is collected and how it is used.

VPSFix processes this data primarily to provide the VPSFix Mail service.

9. Customer Responsibility for Subscriber Data

VPSFix Mail customers are responsible for ensuring that they have an appropriate legal basis to:

  • collect subscriber information;
  • upload subscriber information to VPSFix Mail;
  • send email to recipients;
  • use tracking features;
  • process recipient information;
  • comply with applicable privacy, marketing, and communications laws.

VPSFix does not independently verify the legal basis for every subscriber record uploaded by a customer.

Customer account approval does not constitute legal approval of the customer’s mailing list.

10. Managed VPSFix Mail Plans

For Managed VPSFix Mail plans, VPSFix operates or controls the sending infrastructure used to deliver customer email.

As part of providing the service, VPSFix and its sending providers may process information including:

  • recipient addresses;
  • sender information;
  • message content;
  • campaign identifiers;
  • delivery metadata;
  • bounce information;
  • complaint information;
  • suppression information;
  • sending and reputation data.

This processing is necessary to deliver email, manage abuse, protect shared infrastructure, and maintain sending reputation.

11. Unmanaged / Bring Your Own Sending Plans

For Unmanaged VPSFix Mail plans, the customer connects a third-party sending provider or account.

When email is sent through that provider, information such as:

  • recipient addresses;
  • sender information;
  • message content;
  • delivery metadata;

may be transmitted to and processed by the customer’s chosen provider.

The customer is responsible for selecting an appropriate provider and reviewing that provider’s privacy and data-processing practices.

VPSFix does not control the independent privacy practices of customer-selected sending providers.

12. Email Tracking

Where enabled, VPSFix Mail may provide email tracking features such as:

  • delivery tracking;
  • open tracking;
  • click tracking;
  • bounce tracking;
  • complaint tracking;
  • unsubscribe tracking.

These features may process recipient identifiers, IP addresses, timestamps, device or browser information, link interactions, and related metadata.

Customers are responsible for determining whether and how these features may lawfully be used for their recipients.

13. Access by VPSFix Personnel

Authorized VPSFix personnel may access customer account or service data where reasonably necessary to:

  • provide technical support;
  • troubleshoot problems;
  • investigate abuse;
  • secure systems;
  • maintain infrastructure;
  • respond to customer requests;
  • comply with legal obligations.

Access should be limited to personnel and purposes reasonably necessary for the task.

VPSFix does not use customer mailing-list data for unrelated marketing purposes.

14. How We Use Personal Information

We may use personal information to:

  • create and manage customer accounts;
  • process orders;
  • provide services;
  • provision accounts;
  • issue invoices;
  • record payments;
  • manage subscriptions;
  • provide support;
  • communicate about services;
  • perform maintenance;
  • improve reliability and security;
  • investigate abuse or fraud;
  • enforce our policies;
  • comply with legal obligations;
  • respond to lawful requests;
  • protect VPSFix, customers, providers, and third parties.

15. Legal Bases for Processing

Where applicable privacy law requires a legal basis, VPSFix may process personal information based on one or more of the following:

  • performance of a contract;
  • steps taken at the customer’s request before entering into a contract;
  • legitimate interests in operating, securing, and improving our services;
  • compliance with legal obligations;
  • consent, where required;
  • protection of legal rights or security interests.

The precise legal basis may depend on the type of information and the context in which it is processed.

16. Service Providers and Subprocessors

VPSFix may use third-party providers to help operate the business and deliver services.

These may include providers for:

  • payment processing;
  • hosting;
  • cloud infrastructure;
  • email delivery;
  • DNS;
  • domain services;
  • billing software;
  • support systems;
  • security;
  • monitoring;
  • communications.

For Managed VPSFix Mail plans, this may include third-party email delivery infrastructure such as Amazon SES or another provider used by VPSFix.

For Unmanaged plans, customer-selected sending providers are generally chosen and controlled by the customer rather than VPSFix.

VPSFix may update its service providers over time.

17. Sharing of Personal Information

VPSFix may share personal information where reasonably necessary with:

  • service providers acting on our behalf;
  • payment processors;
  • hosting and infrastructure providers;
  • email delivery providers;
  • professional advisers;
  • authorities where legally required;
  • parties involved in a business restructuring, acquisition, or transfer, subject to appropriate safeguards.

We do not sell customer personal information to advertisers.

18. International Processing

VPSFix and its service providers may process information in countries other than the customer’s own country.

As a result, information may be subject to laws that differ from those in the customer’s jurisdiction.

Where required by applicable law, VPSFix may use appropriate safeguards for international transfers.

19. Data Security

VPSFix uses reasonable technical and organizational measures intended to protect personal information.

These may include:

  • access controls;
  • authentication;
  • encryption where appropriate;
  • network security;
  • software updates;
  • logging;
  • monitoring;
  • restricted administrative access;
  • other security practices appropriate to the service.

However, no online system or transmission method can be guaranteed to be completely secure.

20. Data Retention

VPSFix retains information for as long as reasonably necessary for purposes including:

  • providing active services;
  • maintaining customer accounts;
  • billing and accounting;
  • dispute resolution;
  • fraud prevention;
  • abuse investigation;
  • legal compliance;
  • security;
  • backup and recovery.

Different categories of data may have different retention periods.

Customer data associated with a terminated service may be deleted after the service ends, subject to:

  • operational retention periods;
  • backup cycles;
  • legal requirements;
  • legitimate dispute or security needs.

VPSFix is not obligated to retain customer data indefinitely after termination.

21. Backups

VPSFix may maintain backups of systems and customer data for recovery, continuity, and security purposes.

Deleted information may remain in backups for a limited period until those backups are rotated or expired.

Backups are not intended to provide customers with indefinite archival storage.

22. Customer Data Export and Deletion

Where supported by the service, customers may export their own data before cancelling or terminating a service.

Customers may contact VPSFix to request deletion of account data where applicable.

Some information may need to be retained where required for:

  • accounting;
  • fraud prevention;
  • legal compliance;
  • dispute resolution;
  • enforcement of agreements;
  • security records.

23. Data Processing on Behalf of VPSFix Mail Customers

Where VPSFix processes subscriber or recipient personal data on behalf of a VPSFix Mail customer, VPSFix generally acts as a service provider or processor with respect to that data.

The customer is generally responsible for determining:

  • the purposes of processing;
  • the categories of recipients;
  • the legal basis for collection;
  • the content of communications;
  • retention decisions;
  • compliance with applicable privacy and marketing law.

Additional data-processing terms may be made available through a Data Processing Addendum.

24. Customer Instructions

VPSFix processes customer-controlled mailing data primarily according to the customer’s use of VPSFix Mail and the functionality of the service.

VPSFix may also process such data where necessary to:

  • maintain security;
  • prevent abuse;
  • protect infrastructure;
  • comply with law;
  • enforce applicable policies.

25. Data Breach and Security Incidents

If VPSFix becomes aware of a security incident affecting personal information, VPSFix may investigate and take appropriate steps to:

  • contain the incident;
  • protect affected systems;
  • restore service;
  • notify affected customers;
  • notify authorities where required by law.

Customers using VPSFix Mail are responsible for handling any notifications or obligations that apply to them as controllers or business operators, except where VPSFix is legally required to act directly.

26. Children

VPSFix services are intended for business and adult users and are not designed for children.

Customers must not knowingly use VPSFix services to collect or process children’s personal information in violation of applicable law.

We should have legal counsel determine whether a specific minimum age statement is appropriate.

27. Marketing Communications From VPSFix

VPSFix may send service-related communications necessary to manage customer accounts and Services.

Where VPSFix sends promotional communications, customers may opt out using the method provided in those messages, except for communications necessary for:

  • account security;
  • billing;
  • service administration;
  • legal notices;
  • other essential service matters.

28. Customer Rights

Depending on applicable law and jurisdiction, individuals may have rights regarding personal information, such as:

  • access;
  • correction;
  • deletion;
  • restriction;
  • objection;
  • data portability;
  • withdrawal of consent.

These rights are not absolute and may be subject to legal exceptions.

Requests relating to data held directly by VPSFix may be submitted using the contact information below.

Where an individual’s information is held in a VPSFix Mail customer’s mailing list, the individual should generally contact that customer first because the customer controls the relevant list and campaign relationship.

VPSFix may assist customers with legitimate data-subject requests where technically and legally appropriate.

29. Complaints

If you have a privacy concern, you may contact VPSFix using the details below.

Depending on your jurisdiction, you may also have the right to make a complaint to an applicable privacy or data-protection authority.

30. Third-Party Websites and Services

VPSFix services may contain links to or integrate with third-party websites and services.

VPSFix is not responsible for the privacy practices of independent third parties.

Customers should review the applicable third-party privacy policies.

31. Changes to This Privacy Policy

VPSFix may update this Privacy Policy to reflect:

  • changes to our services;
  • changes to technology;
  • new service providers;
  • legal requirements;
  • operational practices.

The latest version will be published on the VPSFix website with the applicable effective date and last-updated date.

Where appropriate, material changes may also be communicated through email, the customer portal, or another reasonable method.

32. Contact

Questions or requests relating to this Privacy Policy may be sent to:

VPSFix, LLC
No. 198/1, Ginihiriyalanda
Ihala Lunugama
Mandawala
Sri Lanka

Email: tharindu@vpsfix.com
Website: vpsfix.com

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