VPSFix Refund & Cancellation Policy

Effective date: 26th August 2026
Last updated: 26th August 2026

This Refund & Cancellation Policy applies to services purchased from VPSFix, LLC (“VPSFix,” “we,” “us,” or “our”).

This policy should be read together with the VPSFix Terms of Service and any service-specific policies that apply to the purchased Service.

1. General Principle

VPSFix provides digital, technical, hosting-related, subscription, and professional services.

Because many Services involve immediate provisioning, technical work, third-party costs, reserved resources, or usage that cannot be returned, refunds are handled according to the type and status of the Service rather than under a physical-product return model.

A refund is not guaranteed merely because a customer changes their mind after a Service has been provisioned or work has begun.

Nothing in this policy limits any non-waivable refund or cancellation rights that apply under applicable law.

2. Cancellation of Recurring Services

Customers may cancel recurring Services through the VPSFix billing portal where cancellation functionality is available.

Unless otherwise stated:

  • cancellation stops future renewals;
  • the Service remains active until the end of the already-paid billing period;
  • no further recurring charge should be generated after cancellation takes effect;
  • unused time in the current billing period is not automatically refundable.

Customers are responsible for submitting cancellation requests before the next renewal date if they do not wish the Service to renew.

3. Immediate Cancellation

Where the billing system provides both end-of-cycle and immediate cancellation options, immediate cancellation may result in:

  • immediate loss of access;
  • deletion or scheduled deletion of service data;
  • loss of unused service time;
  • loss of unused email credits or other service allowances.

Immediate cancellation does not automatically create a right to a prorated refund.

4. New Subscription Orders

A refund may be considered for a newly purchased recurring Service where:

  • the Service has not yet been substantially provisioned;
  • VPSFix has not incurred material third-party costs;
  • meaningful service usage has not occurred;
  • the customer requests cancellation promptly.

Once a Service has been provisioned and made available for use, the subscription fee for the current billing period is generally non-refundable unless:

  • VPSFix is unable to provide the purchased Service;
  • a refund is required by applicable law;
  • VPSFix expressly agrees otherwise.

5. Professional and Technical Services

Payments for one-time professional services, including installation, repair, troubleshooting, migration, configuration, maintenance, and similar technical work, are generally non-refundable once substantive work has begun.

If VPSFix has not yet begun substantive work, a cancellation and refund may be considered.

Where work has been partially completed, VPSFix may determine whether any refund is appropriate based on:

  • work already performed;
  • time spent;
  • resources used;
  • third-party costs incurred;
  • deliverables already provided.

Completion of the agreed scope does not create a refund right merely because the customer later decides they no longer need the Service.

6. Custom Work and Special Orders

Custom technical work, custom configurations, special provisioning, or Services purchased specifically for a customer may be non-refundable once work or procurement has begun.

This includes Services involving:

  • reserved infrastructure;
  • purchased licenses;
  • third-party services;
  • dedicated resources;
  • custom development or configuration;
  • customer-specific setup.

7. Third-Party Costs

Charges incurred by VPSFix on behalf of a customer may be non-refundable once committed or paid.

Examples may include:

  • domain registrations;
  • software licenses;
  • dedicated IP addresses;
  • cloud resources;
  • third-party subscriptions;
  • external service fees.

Where a third party provides a refund to VPSFix, VPSFix may pass through the refundable amount where appropriate.

8. VPSFix Mail Managed Plans

For Managed VPSFix Mail plans, subscription fees are generally non-refundable once the account has been approved, provisioned, and made available for sending.

Refunds are not automatically provided because of:

  • messages being filtered as spam;
  • lower-than-expected inbox placement;
  • low open rates;
  • low click rates;
  • recipient bounces;
  • recipient complaints;
  • sender reputation issues;
  • temporary throttling;
  • protective sending restrictions;
  • upstream provider review;
  • blocklisting;
  • campaign performance that does not meet customer expectations.

These outcomes may depend on factors outside VPSFix’s direct control.

If VPSFix is unable to provide the core Managed Service for a material period due solely to a VPSFix-controlled failure, VPSFix may, at its discretion and subject to applicable law:

  • extend the Service period;
  • provide service credit;
  • issue a partial refund;
  • issue a full refund where appropriate.

9. Managed Sending Enforcement

No refund is automatically due where Managed sending is restricted, suspended, or terminated because of:

  • spam;
  • unsolicited bulk email;
  • excessive complaint rates;
  • excessive bounce rates;
  • phishing;
  • fraud;
  • deceptive sender practices;
  • abuse of shared infrastructure;
  • violation of the Email & Anti-Spam Policy;
  • violation of the Acceptable Use Policy;
  • failure to provide reasonably requested evidence regarding list source or consent.

Any refund in such circumstances is at VPSFix’s discretion unless required by law.

10. VPSFix Mail Unmanaged / Bring Your Own Sending Plans

For Unmanaged VPSFix Mail plans, VPSFix provides the application/platform while the customer provides and controls their own sending provider.

A refund is not automatically due because the customer’s provider:

  • rejects the account;
  • refuses production access;
  • limits sending quota;
  • suspends or terminates the account;
  • blocks SMTP/API access;
  • changes pricing;
  • experiences an outage;
  • restricts a business model;
  • imposes compliance requirements;
  • places messages in spam;
  • experiences reputation or deliverability issues.

These matters are outside VPSFix’s control where the VPSFix Mail platform itself remains available and functional.

11. Unmanaged Provider Compatibility

If a customer-selected provider becomes incompatible with VPSFix Mail because the provider changes its API, authentication method, or service requirements, VPSFix may attempt to support an alternative compatible configuration where practical.

Such third-party compatibility changes do not automatically create a refund right.

If VPSFix permanently removes support for a provider and no reasonable supported alternative is available for the customer’s remaining paid period, VPSFix may consider an appropriate service credit or partial refund.

12. Email Credits and Usage Allowances

Email credits and other VPSFix Mail usage allowances:

  • have no cash value;
  • are not transferable;
  • are not separately refundable;
  • do not represent stored monetary value;
  • do not guarantee successful delivery;
  • generally expire or reset according to the plan cycle.

Unused credits at cancellation or expiration do not create a refund entitlement.

13. Upgrades

When a customer upgrades a recurring Service, the billing system may:

  • charge a prorated difference;
  • charge immediately;
  • apply the new price from the next billing cycle;
  • use another billing method shown at the time of upgrade.

Upgrade charges are generally non-refundable after the upgraded service limits or features become available.

14. Downgrades

Downgrades normally take effect according to the billing configuration shown to the customer.

A downgrade may reduce:

  • storage;
  • sending allowance;
  • subscriber limits;
  • features;
  • users;
  • technical entitlements.

Downgrading does not normally entitle the customer to a refund of the price difference for the current billing period unless expressly stated.

Customers are responsible for ensuring their usage fits within the lower plan before the downgrade takes effect.

15. Account Suspension for Non-Payment

A Service suspended because of overdue payment does not qualify for a refund merely because the customer was unable to use it while suspended.

Amounts already invoiced remain due unless cancelled or adjusted by VPSFix.

16. Policy Violations

Services suspended or terminated because of a violation of:

  • the VPSFix Terms of Service;
  • Acceptable Use Policy;
  • Email & Anti-Spam Policy;
  • Managed Sending Policy;
  • Unmanaged Sending Policy;
  • other applicable service terms;

do not automatically qualify for refunds.

17. VPSFix Service Failure

If VPSFix materially fails to provide a paid Service due to a problem under VPSFix’s direct control, the customer should contact VPSFix promptly.

Depending on the circumstances, VPSFix may provide:

  • corrective work;
  • additional service time;
  • service credit;
  • partial refund;
  • full refund.

The appropriate remedy will depend on:

  • the nature of the Service;
  • the duration and severity of the failure;
  • whether the Service was usable;
  • work already performed;
  • applicable law.

18. Customer-Caused Issues

Refunds are generally not available where the Service cannot be completed or used because of circumstances attributable to the customer, including:

  • failure to provide required access;
  • incorrect credentials;
  • incompatible customer-controlled systems;
  • failure to maintain required DNS;
  • failure to obtain required third-party approval;
  • refusal to provide necessary information;
  • removal or alteration of required configuration;
  • actions that undo or break completed work.

VPSFix may attempt to assist, but additional work may require additional fees.

19. Duplicate or Incorrect Payments

If a customer makes a duplicate payment or is charged incorrectly by VPSFix, the customer should contact VPSFix promptly.

Verified duplicate or erroneous charges may be refunded or credited as appropriate.

20. Payment Disputes and Chargebacks

Customers should contact VPSFix before initiating a payment dispute where possible so that the issue can be investigated.

A chargeback or payment dispute may result in temporary suspension of affected Services while the dispute is reviewed.

Fraudulent or abusive chargebacks may result in account restriction or termination.

Nothing in this section limits a customer’s legitimate rights with their payment provider.

21. Approved Refund Method

Approved refunds are normally returned through the original payment method where technically possible.

Payments are processed by third-party payment providers such as PayHere.

VPSFix may initiate an approved refund promptly, but the time required for the funds to appear in the customer’s account depends on the payment processor, bank, card network, or financial institution.

VPSFix does not guarantee a specific settlement time after the refund has been submitted to the payment processor.

22. Fees and Currency Differences

Where permitted by law, VPSFix is not responsible for amounts lost because of:

  • currency conversion;
  • bank fees;
  • card issuer fees;
  • payment processor fees;
  • exchange-rate changes;
  • other charges imposed by third parties.

The amount returned may therefore differ from the customer’s effective local-currency cost.

23. How to Request a Refund

Refund requests should be submitted through the VPSFix customer support or billing system.

A request should include:

  • the relevant Service;
  • invoice or transaction reference;
  • reason for the request;
  • any information reasonably necessary to investigate.

VPSFix may request additional information before approving a refund.

24. Refund Abuse

VPSFix may refuse discretionary refunds where there is evidence of abuse, including:

  • repeatedly purchasing and cancelling Services after receiving the benefit;
  • intentionally consuming significant resources before requesting a refund;
  • fraudulent payment activity;
  • attempting to obtain both a refund and a chargeback for the same payment.

This does not affect non-waivable rights under applicable law.

25. Changes to This Policy

VPSFix may update this Refund & Cancellation Policy from time to time.

The current version will be published on the VPSFix website with the applicable effective date and last-updated date.

Material changes will apply prospectively except where applicable law requires otherwise.

26. Contact

Questions or refund requests may be submitted to:

VPSFix, LLC
No. 198/1, Ginihiriyalanda
Ihala Lunugama
Mandawala
Sri Lanka

Email: tharindu@vpsfix.com
Website: vpsfix.com

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